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The use of enterprise social networks within organizations is only growing given their impacts on productivity and employee engagement. As platforms like Workplace by Facebook, Microsoft Yammer and Salesforce Chatter continue to sprout and change the game, it is critical that organizations shift away from an expectation of general productivity gains and work to get the most out of these collaborative solutions.
Featuring a comprehensive research note from Gartner "The Future of Social Software in the Workplace", this report serves to assist IT teams in focusing on purposeful uses and applications of these platforms, while reminding readers of the recordkeeping implications of using social media networks internally.
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"Though the future of social software remains dynamic and compelling, deployment for general use — without a focus on purposeful application — is unlikely to deliver the highest impact." - Gartner
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